Warranty & Service Policy
Electro-Volt SMART Level 2 Elecric Vehicle Charger is warranted to be free of defects in material and workmanship for a period of 24 months from the date of original purchase.
If the warrantied products are defective in workmanship and/or materials, you can simply give us a call or email us and we will send you a replacement.
The warranty will be void if:
- The scope of warranty refers to the product itself.
- The warranty period is 3 years. During the warranty period, the company will repair or replace the product free of charge in case of failure or damage (determined by the company's technical personnel) under normal use.
- The starting time of warranty period is the date of product purchase.
- The warranty will be void if.
- Equipment failure caused by not following the user's manual.
- Equipment damage caused by fire, flood, abnormal voltage, etc.
- Equipment damage caused by using the product for abnormal functions.
- Equipment damage caused by foreign matter entering.
- Equipment damage caused by other human external factors.
- The service fee shall be calculated according to the actual cost. If there is another contract, the contract shall prevail.
- Please be sure to keep this card and show it to the maintenance personnel during the warranty period.
- If you have any questions, please contact the agent or our company directly.
Return, Refund & Shipping Policy
Electro-Volt believes in the top quality of our products and your right to be delighted with your purchase. If you are not satisfied with our product, you have up to 30 days to return it – without any question, we will refund or exchange.
To receive a refund, returned product must be new, unused and in their original packaging.
You need to pay for shipping costs to return the item to our warehouse. Once received, a refund will be issued in the amount of the purchase.
Shipment which arrives damaged will be immediately refused or will be held at the warehouse until the customer pays for return shipping or files an insurance claim. The customer will be responsible for return shipping and handling and any claims that may arise. No exceptions.
Refunds (if applicable): Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at:
For more information on returns and refunds policy, please email us at: [email protected]